• Summary
  • Contents
  • Subject index

`This is an exceptional book. It tempted me to throw out most of my collected works on the management of change, because the author has somehow succeeded by including almost every aspect of educational change that any practitioner would wish to consider....Overall this is a very stimulating book. It is packed with information and the ideas and concepts contained could pack a school development plan for many years' - School Leadership and Management The theories and practices from the literature on business, manufacturing and commerce which inform principles for managing change in education are identified in this book.The author shows how the complexity of change can be addressed effectively. O

Change and the Push for Quality
Change and the push for quality
Introduction

One of the major areas of change in industry over the last two decades has been in the push for quality. Value for money, accountability, the impact of market forces, questions about public and private services, international competition all join to push for quality. Further, the rise of a consumerist mentality and the service sector within emerging and developed countries and democracies have given rise to the need to meet the demands of quality. Industry is constantly changing and transforming itself in order to improve quality. Dean and Evans (1994) use the example from the Polaroid company in the 1980s and research by the MIT Commission on Industrial Productivity that indicated five basic reasons ...

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