The author shows how managers in education can contribute to school improvement, and focus on the essential personal and practical management skills needed to instill a positive team culture.

Handling Conflict Situations Successfully

Handling conflict situations successfully

Why is there no conflict at this meeting? Something's wrong when there's no conflict.

(Michael Eisner, Disney chief)


Conflict at work needs to be kept in perspective. In schools, team leaders rarely work in isolation and, as in most organizations, there are rules and agreed ways of doing things – some formal, others less so. The teams we lead, and often inherit, usually have an established set of ground rules. We quickly come to understand ‘the way things are done around here’. Part of this agreed code of behaviour will involve managing conflict resolution. Our personal attitude towards conflict will significantly influence the way conflict is viewed and utilized. This chapter explains what is meant by conflict, how it arises ...

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