Of all the recent changes in health care, none more dramatically affected both patients and care providers than managed care. Not only has it altered the way we pay for health care, but also it has compelled a change in the way we approach health care, focusing increasingly on preventive care to reduce costs. In this book, the author and her colleagues examine the impact of managed care on nursing as a profession and nurses as individual caregivers. Managed Care: Practice Strategies for Nursing will serve as an excellent course text on nursing and managed care, as well as a useful introduction and shelf reference for professional nurses at all levels of practice.

Nursing Involvement in Quality of Care Issues

Nursing Involvement in Quality of Care Issues

Nursing involvement in quality of care issues
Margaret M.Conger

It is imperative that the profession [nursing] measures and evaluates its work.

Blewitt and Jones (1996, p. 48)

Measurement of the quality of service provided is important to every business, including health care. However, the definition of quality and the means to measure it are under considerable debate. A superficial definition of quality is to do the right thing at the right time in the right way. Newell (1996) suggests that quality should be described as “meeting of fitness for use specification” (p. 157). In health care, this is measured by how closely the program meets the client-defined goals. Another way that quality can be measured in health care is how many “re-do's” ...

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