Making Teaching Work provides a down-to-earth, jargon-free book for teaching staff in universities and colleges, and includes reference to some of the best modern literature on assessment, teaching and feedback. By focusing on the learner in a variety of situations and contexts, the book explores how teachers can help learners to make learning happen. The authors emphasise 'teaching smarter' - helping busy, hard-pressed teachers to increase the efficiency as well as effectiveness of their work. Written with both full-time and part-time staff in mind, this book allows teaching staff to balance the various tasks which make up their workload, including the increasing paperwork and administration they encounter whilst carrying out assessment, teaching and providing feedback to students. The book addresses a wide range of aspects of assessment, learning and teaching in post-compulsory education including:How to provide a supportive learning environment - including online learningHow to design and manage formative assessment and feedbackHow to support diverse students - including addressing and achieving student satisfactionDeveloping teaching - including lecturing, small-group teaching, supporting individual learning and dealing with disruptive studentsHow to use research to improve teachingCreatively designing curriculumPromoting student employabilityBroadening horizons - including widening and deepening participationAddressing and achieving student satisfactionIt is a self-sufficient and thought-provoking resource about teaching and learning for all practitioners in post-compulsory education.

Addressing Student Satisfaction

Addressing student satisfaction

This chapter addresses the following questions:

  • What can I do in my teaching to increase my students’ satisfaction with their learning?
  • How can I ensure that students’ increased satisfaction will show from their evaluation responses?


Making teaching work is about ensuring that students are satisfied with their learning experience, and that this satisfaction in turn plays its part in enhancing the quality of their learning. All educational institutions have ways of gathering feedback from students, and the data are then analysed and monitored in some detail as a measure of the quality of the teaching. Many of the student evaluation instruments cover very similar dimensions, and in this chapter, we're taking the statements in the UK's National Student Survey (for more information, please ...

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