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Chapter 2: The Nature and Origins of Cognitive Complexity
Some people maintain that increased complexity is an inevitable consequence of the times, and the role of computers is to manage complexity. Nonsense. Consciously throwing complexity at people (or computers) is an admission of ignorance, laziness, or haste…. The very purpose of science is to help us understand the complex world around us through simple explanations. The purpose of technology is to make new artifacts fulfill the needs of humans, not to make their lives more complicated. Our ancient human traits will ensure that we will only tolerate so much complexity; if the technologies of the Information Marketplace become too complex, we won't use them often and may just ignore them altogether.