Written by some of the leading international scholars in the field, this book presents the current state-of-the-art in knowledge management.

The book offers a strong response to the need for a body of scientific knowledge on the understanding, managing and measuring of knowledge in organizations and brings an international perspective to bear on the issues bridging theory and practice through case study illustrations from Europe, Japan and American companies.

Three Tales of Knowledge-Creating Companies

Three Tales of Knowledge-Creating Companies

Three tales of knowledge-creating companies
IkujiroNonaka, KatsuhiroUmemoto and KeigoSasaki

Eliciting, anticipating and addressing customer needs have become an increasingly formidable task given shifting technological trajectories, shorter product life-cycles, expanded product offerings and increased competition. Conventional survey research methods are limited in their ability to provide useful information owing to time and uncertainty constraints. Getting new products to market ahead of the competition depends on firms’ ability to manage and create knowledge. Reengineering extant business processes alone is not enough to cope with these changes in the market. Business firms have to develop knowledge in the form of business process innovations.

A recent summary of the current interest in the knowledge-creating organization points out that many organizations are now appointing chief knowledge officers (CKOs) (Davies, ...

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