Written by some of the leading international scholars in the field, this book presents the current state-of-the-art in knowledge management.

The book offers a strong response to the need for a body of scientific knowledge on the understanding, managing and measuring of knowledge in organizations and brings an international perspective to bear on the issues bridging theory and practice through case study illustrations from Europe, Japan and American companies.

Tough Questions on Knowledge Management

Tough questions on knowledge management
ThomasBertels and CharlesM.Savage

In a very short time, industry has discovered knowledge, intellectual capital and knowledge management. Tom Stewart of Fortune magazine was one of the first to chronicle this development in his articles on ‘brainpower’ (Stewart, 1991) and ‘intellectual capital’ (Stewart, 1994). Word is out and the conference factories have begun to schedule conferences on knowledge management. They sense business process reengineering (BPR) has lost its lustre and they want to be the first to offer the new topic. Surely consulting firms will suddenly proclaim they are also in the knowledge management business, and incorporate the latest buzzwords into their brochures, just as they did with BPR. More and more CIOs will change their title to CKO, ...

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