Written by some of the leading international scholars in the field, this book presents the current state-of-the-art in knowledge management.

The book offers a strong response to the need for a body of scientific knowledge on the understanding, managing and measuring of knowledge in organizations and brings an international perspective to bear on the issues bridging theory and practice through case study illustrations from Europe, Japan and American companies.

Competing with Intellectual Capital

Competing with Intellectual Capital

Competing with intellectual capital
DonaldA.Marchand

Not surprisingly, most managers agree that knowledge and information are critical factors for learning, changing and competing today in service and manufacturing companies alike. Yet, in many discussions of ‘the learning organization’, ‘change management’ and ‘competitive advantage’, the practical links between managers thinking about these concerns and how they manage knowledge and information are often weak to non-existent. Therefore, the managerial issue addressed in this chapter is, first, how to think about the interactions between information and knowledge and, second, how to use these interactions to develop and manage intellectual capital for competing more effectively.

My objective is to present a framework which demonstrates that the relationship between knowledge and information is continuously changing and interactive in companies. These ...

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