Written by some of the leading international scholars in the field, this book presents the current state-of-the-art in knowledge management.

The book offers a strong response to the need for a body of scientific knowledge on the understanding, managing and measuring of knowledge in organizations and brings an international perspective to bear on the issues bridging theory and practice through case study illustrations from Europe, Japan and American companies.

The Knowledge Spiral

The Knowledge Spiral

The knowledge spiral
JürgenSchüppel, GünterMüller-Stewens and PeterGomez

As we approach the ‘knowledge society’ (Lane, 1966; Bell, 1976; Drucker, 1986), it is becoming clear that knowledge is a factor in value creation. Therefore this resource has to be managed like the classical factors of labour, capital and raw materials. In this chapter we describe a normative concept for the development of a knowledge management system and focus on a number of instruments which can be implemented to professionalize the use of knowledge in companies. Companies need to work on this approach, because in the future it will basically be the rapidity of the knowledge generating and applying process that forms competitive advantage. With both - the normative concept and the associated instruments - we contribute ...

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