Key Concepts in Tourist Studies provides a focused, quick reference guide for students exploring the fast growing and diverse field of tourist studies.Chosen by experienced teachers and researchers each concept defines, explains and develops a key topic in tourism and will act as a springboard for further reading and debate. This is an essential resource for all students of tourism.

Crisis Management

Crisis management

Crisis management in the tourism industry could be defined as the way in which tourism destinations and the tourism industry respond to sudden disasters or catastrophes, which can be natural or man-made.

Crisis management in the tourism industry has become something of a necessity in recent years due to the growing number of natural and political disasters at numerous destinations. As stated by Faulkner (2001: 135), ‘Tourism destinations in every corner of the globe face the virtual certainty of experiencing a disaster of one form or another at some point in their history’. Although crisis management has been an established research field in business and management sciences for nearly 40 years, it was not until the early to late 1990s that tourism researchers ...

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