This book is a quick and accessible reference guide to the key concepts that social work students and professionals need to understand to be effective. The authors place practice at the center of the text, and include a host of case examples to bring the concepts to life.
Examining the essential topics of the social work curriculum, the concepts covered relate to practice, theory, policy and personal challenges. Further reading is included in each entry, so that the reader can explore what they have learned in more detail.
This book will be an invaluable resource for social work students during their studies and on their practice placement. It will also be useful for qualified social workers, who want to continue their professional education.
Chapter 9: Communication
Communication is fundamental to human relationships. We communicate our thoughts, feelings and concerns in a number of ways. Communication forms the basis for relationships, social inclusion and engagement; however, for a number of reasons the people we work with may have difficulty both communicating and receiving information. This may be due to fear, anxiety, mental illness, sensory or learning disability, age and understanding, the use of drugs or alcohol or the stress of their current situation. It is therefore the responsibility of the practitioner to manage and overcome potential communication barriers for service users.
Communication is a complex process of giving and receiving information. The worker decodes the interaction and needs to be aware that information and understanding can easily be distorted in the process. Communication ...