This book is a quick and accessible reference guide to the key concepts that social work students and professionals need to understand to be effective. The authors place practice at the center of the text, and include a host of case examples to bring the concepts to life.
Examining the essential topics of the social work curriculum, the concepts covered relate to practice, theory, policy and personal challenges. Further reading is included in each entry, so that the reader can explore what they have learned in more detail.
This book will be an invaluable resource for social work students during their studies and on their practice placement. It will also be useful for qualified social workers, who want to continue their professional education.
Chapter 42: Quality Assurance
Quality assurance is most simply stated as being the assurance of quality. The challenge to achieve this becomes twofold – to describe what quality is, and then to determine what methods are employed to ensure that it is maintained or improved. As a measure it is considered to be both subjective and contextual. Moullin (2002) provides a definition of quality which emphasises a service or product's fitness for purpose and its conformance to specification. Moreover, the requirements of the customer must be met at an acceptable price. These terms clearly demonstrate the commercial and industrial origins of the concept.
From an historical perspective, diverse political and economic factors have contributed to the introduction of quality assurance within the social care sector and to ...