This book is a quick and accessible reference guide to the key concepts that social work students and professionals need to understand to be effective. The authors place practice at the center of the text, and include a host of case examples to bring the concepts to life.
Examining the essential topics of the social work curriculum, the concepts covered relate to practice, theory, policy and personal challenges. Further reading is included in each entry, so that the reader can explore what they have learned in more detail.
This book will be an invaluable resource for social work students during their studies and on their practice placement. It will also be useful for qualified social workers, who want to continue their professional education.
Chapter 30: Managing Technology
Adjective or verb – is this technology for managing the activities of the social worker or vice versa? Whilst this could be taken as a simple linguistic question, it also [Page 134]reflects an important issue that has arisen in the use of new technologies for some time. In the second half of the 19th century, business managers sought ways of maintaining control over the increasing activity of their organisations. Yates (1993) describes how they did this by formalising internal communication and by 1920 she says that control of such communication had become a fact of life in the workplace. Managers’ decisions in choosing technologies were influenced by their need to have control over how their workforce operated and what it was aiming to ...