This book is a quick and accessible reference guide to the key concepts that social work students and professionals need to understand to be effective. The authors place practice at the center of the text, and include a host of case examples to bring the concepts to life.

Examining the essential topics of the social work curriculum, the concepts covered relate to practice, theory, policy and personal challenges. Further reading is included in each entry, so that the reader can explore what they have learned in more detail.

This book will be an invaluable resource for social work students during their studies and on their practice placement. It will also be useful for qualified social workers, who want to continue their professional education.


AngelaOlsen and LizStevens


Confidentiality has been defined by the International Standards Organisation (ISO 27001) as ensuring that information is accessible only to those authorised to have access. While this may at first reading appear to be a clear statement, it is worth examining it more closely and exploring whether it is a useful definition in terms of social work. A social worker might ask: ‘Is all information in a service user's file accessible to the service user?’ ‘What about third party information about referrers or children or other professionals?’ ‘What is meant by “authorised,” does it always include the service user, his or her carer, the social worker, other professionals?’ All of these people might have a legitimate reason to want to see information.

Key Points

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