• Summary
  • Contents
  • Subject index

This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Planning and Control
Planning and control
Planning and Control at Work

Figure 5 illustrates planning and control in action. It shows that planning is a feedforward process (the downward arrows in Figure 5), whereby operations managers attempt to anticipate the future, design adequately co-ordinated operations systems, and efficiently utilise these systems.

Figure 5 Planning and control in an organisation

Organisations attain their goals through controlled performance: this means that organisations use control processes to verify that plans are being followed or that adequate actions are being taken in the opposite case. Control is a feedback process (indicated by the ...

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