This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Planning and Control

Planning and control

Planning is the organisational process which is used to set, discuss, validate, adopt and revise goals and objectives.

Control is a feedback process through which operations managers adjust their plans, actions and knowledge.

Planning and Control at Work

Figure 5 illustrates planning and control in action. It shows that planning is a feedforward process (the downward arrows in Figure 5), whereby operations managers attempt to anticipate the future, design adequately co-ordinated operations systems, and efficiently utilise these systems.

Figure 5 Planning and control in an organisation

Organisations attain their goals through controlled performance: this means that organisations use control processes to verify that plans are being followed or that adequate actions are being taken in the opposite case. Control is a feedback process (indicated by the ...

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