This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 



Co-ordination is the alignment and synchronisation of people, processes, and information within operations systems in order to maximise productivity.


One of the consequences of seeking performance through specialisation is the need for co-ordination. The ability to co-ordinate, thus, is a core activity of operations management. Simply put, the challenge of operations managers is to make sure that all resources, inputs, and processes are available in the right quantity, in the right place, at the right time, in order for productive activities to take place.

Mintzberg (1983) was one of the first academics to write about coordination. He listed the following ways through which work could be co-ordinated:

  • Mutual adjustment: Co-ordination is achieved by informal communication between the people doing the task, as for example when two canoeists ...
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