• Summary
  • Contents
  • Subject index

This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Defining Technology

The term technology is a combination of the Greek technē (‘art’, or ‘craft’) with logos (‘word’, ‘speech’) meaning a discourse on the arts, both fine and applied. In other words, it means the application of scientific knowledge to the change and manipulation of the human environment.1 Technology, therefore, refers to the know-how – techniques – which are combined into a process to be executed. The term includes hardware technologies (e.g. computers, the internet), software technologies (e.g. a web browser), and ‘human-ware’ (for example the tacit knowledge of the execution of a process, e.g. the skills displayed by a top chef).

1The author is indebted to Professor David Bennett, Professor ...

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