This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels.
A supply chain is a set of inter-connected operators that play a role in the combined manufacture, distribution, and provision of a product or service to a final customer.
The end customer typically knows little, or indeed nothing, about supply chain composition. Figure 52 shows one example of a supply chain where an end customer has a choice of shopping between two different retailers. By buying a product at retailer 1, the end customer conducts business with supply chain 1, indicated by the solid arrows. If the customer were to buy a product from retailer 2, business is won for supply chain 2, the one shown with dashed arrows. Each level within a supply chain is called a supply chain echelon: for ...