This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 



Responsiveness is the ability of an operations system to respond almost instantly to changes in market conditions.

Quick Response Manufacturing

Quick Response Manufacturing (QRM) is a basic extension of the concepts of Time-based Competition. Suri (1998) described QRM as a company-wide approach to reducing lead time. QRM is based on substituting cost-based management decisions with time-based management decisions. A particular point of managerial focus is to distinguish the contact time when a product is being worked on from elapsed time, and to recognise that elapsed time incurs non-value adding costs. Contrary to the common perception that faster ‘rush’ orders are more expensive, QRM recognises that a shortening of this lead time can actually lead to a decrease in production costs. Another common belief challenged by QRM ...

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