This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Service Science

Service science

Service science is the application of inter-disciplinary scientific methods to design and manage better service provision systems.

The Service Revolution

As discussed in the previous concepts, operations management is a discipline that originated in the field of manufacturing management. Although some economies today still rely extensively on manufacturing sectors for their wealth, the service sectors in the vast majority of modern economies now dominate in terms of employment figures and contributions to Gross National Product (the service sectors of economies such as those of the UK or the USA typically employ more than 75 per cent of their national workforce). This phenomenon is referred to as the service revolution, and it sometimes requires acute adjustments at all levels within national economies. For example, old ...

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