This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Total Quality Management (TQM)

Total quality management (TQM)

Total Quality Management, in its broadest meaning, denotes a strong organisational will to adopt quality management practices, to integrate them into the culture and systems of organisations, in order to attain a high level of quality performance.

Total quality management, or TQM, is actually a difficult management framework to describe precisely. Deming (1994) captured this difficulty when he writes that: ‘… the trouble with total quality management, the failure of TQM, you can call it, is that there is no such thing. It is a buzzword. I have never used the term, as it carries no meaning’.

Senapati (2004) reviewed a number of definitions of TQM and found a mixed bag. TQM is defined by some as a corporate focus ...

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