This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Waiting Line Management

Waiting line management

Waiting line management deals with understanding and modelling queues, and with taking managerial actions to reduce waiting time for customers.

Queues and Waiting Lines

Waiting lines, also called queues, are a universal issue in operations management as they can be observed both in manufacturing and service settings. It is useful to differentiate external waiting lines from internal waiting lines. An external waiting line builds up at the point of entry to an operations system. Once within a system, a product or customer will proceed through different processes or steps, and may on occasion have to wait before entering a workstation: this is an internal queue. The existence of internal queues and therefore their management is directly related to the design and use ...

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