This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 



The principle of Kaizen, or continuous improvement, is to seek the improvement of operations systems through small incremental changes rather than through one-off radical change initiatives.

The Kaizen Principle

Kaizen is a Japanese world meaning ‘continuous improvement’. The concept of Kaizen, however, is more general, and includes the philosophy and approach used when implementing an improvement. In other words, when operations managers talk about Kaizen they are referring to a particular method of working. Today, the concept is strongly associated with the quality movement and is often perceived to be a Japanese management approach. This could be a gross simplification, as Imai (1986) has shown how Kaizen is actually the result of a customisation within the Japanese work context of quality management ideas brought to Japan ...

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