This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

ISO 9000

ISO 9000

ISO 9000 is a family of quality standards that were initially concerned with the documentation pertaining to an organisation's quality system.


Standards are specifications of the performance and connection interfaces (e.g., required voltage or air pressure) of products. Standards are essential to make sure that products work together. For example, the signal from your DVD player must be readable by your television. Beyond this issue of compatibility between products, ‘standards’ are also more controversially seen by some analysts as hidden trade barriers. It is important to appreciate that differences in specification (different electricity specifications, the use of white or yellow light in cars, different accounting standards, etc.) result in extra costs for manufacturers and service firms.

One of the earliest industrial standards was the ...

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