This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Statistical Process Control

Statistical process control

Statistical process control is a quality management approach rooted in statistical analysis by which quality is achieved by making sure that processes are designed to produce goods or services that are within specifications, thereby eliminating the need for inspection.


Statistical Process Control (SPC) was developed as a quality assurance rather than a quality control method. In Quality Management, we saw that a quality control method consists of inspecting a good and accepting or rejecting it on the basis of some specifications. In contrast, SPC is used to validate the quality of the process which is used to manufacture this good. If the process is found to be ‘ in control’, then we have a guarantee that (nearly) all the goods produced ...

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