Summary
Contents
Subject index
This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels.
Quality Management
Quality Management
Quality management is the set of managerial actions taken to ensure that operations systems perform adequately on the quality performance dimension.
The Historical Evolution of Quality Management Processes
In business history, the first efforts to manage quality have always been associated with inspection. In order to make sure that customers would not be sold defective products, quality inspectors used to inspect products at the end of assembly lines. Should a product be found to be faulty, it could either be scraped or reworked. In either case important costs are incurred by an organisation.
Inspection is the ancestor of modern quality control. Quality control is the set of activities by which a company makes sure that its products are fault-proof and match customers' needs. Quality control ...
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