This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels.
Quality is an operations system's performance dimension: it is, at a minimum, the ability of a system to deliver a product or service that matches the customer's specifications.
Quality in History
There is no general agreement about the historical origin of mankind's concern with quality. Some consider the guilds and master craftsmen of Europe's Middle Ages as the first ‘organised’ forms of quality management, although there is ample historical evidence that quality mattered in older civilisations. The history of quality is in fact a complicated one: whereas logic would suggest a sustained interest in the search for quality by all civilisations and epochs, the Industrial Revolution and the two World Wars led to an ‘accident of history’, a two hundred year-long era where maintaining quality became ...