This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 



Work design is concerned with the analysis of the interactions between worker, task, and the organisational environment.

Human Capital and Operations Management

During the Industrial Revolution, a factory manager's role would have included human resource management. It was only in the 1920s that human resources management (HRM) emerged as a specialised discipline. Although there are different ways to define the boundaries of HRM, it normally deals with the process of recruitment and selection, human resources development (e.g. training), personnel issues (administrative, career management, running of appraisal schemes, etc.), or other support and administrative tasks. In some modern organisations, it is also common that most operations management tasks are located in a specialist ‘technical department’ (for example, a process engineering department or a production planning unit), whilst ...

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