This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 

Process Management

Process management

Process management is the set of management activities by which managers design, monitor, and improve the way in which business operations are conducted.

Overview of Process Management

Process management is the direct consequence of the principle of a vertical division of labour developed by Frederick Taylor in the early twentieth century. The vertical division of labour implies the separation of the individual executing a task from the individual designing the task. Instead, a specialist – a process analyst – is in charge of using a number of techniques to identify the best ways to do things, to document and implement them, and to seek ways of improving them as an organisation evolves.

When applied properly, processes and operating routines result in process capital, i.e. a ...

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