This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 



Operations Management is the business function dealing with the management of all the processes directly involved with the provision of goods and services to customers.

Operations Management as a Discipline

Operations management is both an academic discipline and a professional occupation. It is generally classified as a subset of business studies but its intellectual heritage is divided. On the one hand, a lot of operations management concepts are inherited from management practice. On the other hand, other concepts in operations management are inherited from engineering, and more especially, industrial engineering.

Neither management nor industrial engineering is recognised as a ‘pure science’ and both are often viewed as pragmatic, hands-on fields of applied study. This often results in the image of operations management as a low-brow discipline and ...

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