This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 



A process is a set, documented, and repeatable method for executing an organisational task.

Organisations need to align their processes with their strategic objectives. For example, if a company is positioned as a low cost manufacturer, it is important that it adopts processes that are cost effective. Process strategy is the area of operations management dealing with questions of process alignment and capital intensity.

Process Alignment

In 1979, Hayes and Wheelwright proposed a framework called the product-process matrix. This framework links the type of product being manufactured to the type of process that should be used. Hayes and Wheelwright used two dimensions to describe product and processes: (1) the degree of standardisation of the product and (2) the volume of products that should be processed. Hayes and Wheelwright's ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles