This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels. 



Integration is the capability of providing a real time seamless co-ordination of processes within operations systems.

Integration Systems: Function and Form

Integration is a technology for co-ordination: the challenge of integration is to make sure that plans are executed smoothly, that any supporting information is exchanged at the right time without distortions, and that deviations from the plan are detected instantly, reported, and then acted upon. In the context of modern operations management, examples of high-level integration are best described through Enterprise Resource Planning (ERP) systems, which are large-scale, organisation-wide, information systems. They are the result of the parallel evolution of two distinct types of systems.

On the one hand, ERPs are planning and resource allocation systems: as such these are similar in function to operations management systems ...

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