The SAGE Key Concepts series provide students with accessible and authoritative knowledge of the essential topics in a variety of disciplines. Cross-referenced throughout, the format encourages critical evaluation through understanding. Written by experienced and respected academics, the books are indispensable study aids and guides to comprehension. Key Concepts in Journalism offers a systematic and accessible introduction to the terms, processes, and effects of journalism;a combination of practical considerations with theoretical issues; and further reading suggestions. The authors bring an enormous range of experience in newspaper and broadcast journalism, at national and regional level, as well as their teaching expertise. This book will be essential reading for students in journalism, and an invaluable reference tool for their professional careers.


Ever got hopelessly lost on a website or not been able to perform what appeared to be a simple function? The survival of a website depends on the quality of its usability, which assesses how easy an interface is to use and whether it satisfies the needs of visitors: ‘If a website is difficult to use, people leave’ (Nielsen, 25 August 2003). The importance of usability in web design is underlined by Nielsen who says: ‘Usability rules the Web’ (Nielsen, 2000: 9). Web usability possesses the following five quality components relating to users: learnability efficiency, memorability, errors and satisfaction, although there are others, too (Nielsen, 25 August 2003). Findability through browsing, searching and asking, is critically important for overall usability (Rosenfeld and Morville, 2002: 5).

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