Key Concepts in Human Resources Management is an essential guide to the theories and issues that define the field - from the critical debates to the more practical considerations that every student should be aware of.52 short entries will serve to orientate the student round the need-to-know essentials. Entries will include Employment Tribunals, Benefits, Corporate Social Responsibility, Discipline and Grievance, Control, Employee relations, Incentive schemes, Motivation, Organizational culture, Strategic HRM, Victimisation.A range of relevant HR applications will be given for each term.A selection of recommended readings are suggested for each entry.



A technique allowing a company to measure its performance against the ‘best in class’. It determines how comparators achieve their performance and uses that information to improve its own performance.

There are many definitions of benchmarking and all offer some insight into it as a process. The above definition is generic and contains the general flavour of the process while leaving several key terms vague. For example, what does ‘performance’ mean – highest profit level, lowest cost, raw material conversion rate, and highest customer satisfaction rating are all possibilities. Also ‘best in class’ has little direct meaning as an objective term. Who decides what qualifies an organisation to be the best in class and on what criteria? No organisation is perfect in all aspects of its ...

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