Key Concepts in Human Resources Management is an essential guide to the theories and issues that define the field - from the critical debates to the more practical considerations that every student should be aware of.52 short entries will serve to orientate the student round the need-to-know essentials. Entries will include Employment Tribunals, Benefits, Corporate Social Responsibility, Discipline and Grievance, Control, Employee relations, Incentive schemes, Motivation, Organizational culture, Strategic HRM, Victimisation.A range of relevant HR applications will be given for each term.A selection of recommended readings are suggested for each entry.

Performance Management

Performance management

The term ‘performance management’ refers to any management process intended to control, direct, and increase the performance of employees working in an organisation. More directly it is usually taken to refer to the system through which organisations set work goals, determine performance standards, provide performance feedback, determine training and development needs, and possibly distribute rewards related to performance.

The starting point for any discussion about performance management is to consider how much work it is reasonable to expect an employee to do under normal circumstances. This is not new as around 1890 F.W. Taylor developed what he termed ‘scientific management’ and introduced it into the companies in which he was working. His approach involved using work study techniques to identify what he termed ...

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