Key Concepts in Human Resources Management is an essential guide to the theories and issues that define the field - from the critical debates to the more practical considerations that every student should be aware of.52 short entries will serve to orientate the student round the need-to-know essentials. Entries will include Employment Tribunals, Benefits, Corporate Social Responsibility, Discipline and Grievance, Control, Employee relations, Incentive schemes, Motivation, Organizational culture, Strategic HRM, Victimisation.A range of relevant HR applications will be given for each term.A selection of recommended readings are suggested for each entry.

Employee Relations and Conflict

Employee relations and conflict

Refers to the management of activities related to developing, maintaining, and improving relationships between employer and employee through processes including communication, consultation, dealing with grievances and disputes effectively and quickly, involvement, and negotiation with employee representatives.

Employee relations represents that aspect of HR practice which seeks to offer proactive management of the employee relationship with the intention of minimising the risk of conflict whilst maximising the level of engagement and commitment of employees. In essence it seeks to create and maintain a ‘partnership’ approach to the relationship between employer and employee. Should a conflict arise then the aim of employee relations would be to overcome the issues quickly and appropriately in order to minimise the damage and risk to ...

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