Key Concepts in Human Resources Management is an essential guide to the theories and issues that define the field - from the critical debates to the more practical considerations that every student should be aware of.52 short entries will serve to orientate the student round the need-to-know essentials. Entries will include Employment Tribunals, Benefits, Corporate Social Responsibility, Discipline and Grievance, Control, Employee relations, Incentive schemes, Motivation, Organizational culture, Strategic HRM, Victimisation.A range of relevant HR applications will be given for each term.A selection of recommended readings are suggested for each entry.



A competency can be regarded as the characteristics and capabilities of an individual which directly lead to superior job performance. Looked at from a job perspective, competency is usually explained in terms of behavioural dimensions that affect job performance.

The starting point in thinking about competency is to recognise that there is a difference between what someone knows and what they can actually do effectively. For example, there is a world of difference between a child knowing (say) how to drive a car because they have watched someone and played with a toy steering wheel and them actually being able to drive a real car properly safely and without accident. There is an inbuilt tension between what someone might know and what in practice they ...

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