“Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry.” - Peter Lugosi, Oxford School of Hospitality Management “This text is a fascinating read… Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book.” - Erwin Losekoot, Auckland University of Technology “All different aspects of the hospitality industry are elaborated on… All in all a wonderful course book for for our students!” - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.
Chapter : Editor's Introduction
Operations Management in Hospitality
See also: Food production and service systems; Front office management; Hospitality management education; Service quality in hospitality; Revenue management
According to Jones (2008: 2), ‘operations management is the study of how goods get manufactured and service gets delivered’. This definition emphasizes the study of operations rather than the practice of operations management and recognizes that operations management is strongly grounded in operations research. Initially it was a branch of mathematical science designed to provide the numeric data required to make complex operational decisions. Over time, however, the discipline of decision science emerged and this later developed into the field of management science, which draws on psychology as well as quantitative analyses to establish management best practice.
Among the more ...