“Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry.” - Peter Lugosi, Oxford School of Hospitality Management “This text is a fascinating read… Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book.” - Erwin Losekoot, Auckland University of Technology “All different aspects of the hospitality industry are elaborated on… All in all a wonderful course book for for our students!” - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.
Chapter : Editor's Introduction
Industry Structure and Sectors in Hospitality
See also: Accommodation, lodging and facilities management; Food production and service systems; Hospitality and hospitality management; Service, service industries and the hospitality sector[Page 96]
In the last decade or so there has been growing debate over how both the nature and the concept of ‘hospitality’ should be defined. A social scientific view, at the heart of which is concern with host/guest relationships and human interaction, offers definitions of hospitality beyond ‘commercial’ contexts to include ‘social’ and ‘private’ dimensions alike (Brotherton, 1999; Lashley, 2000a). Whilst remaining conscious of these wider debates, hospitality is defined here as the (principally commercial) provision of food, beverage and/or accommodation services in public spaces, provision motivated by the attainment of profit ...