• Summary
  • Contents

“Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry.” - Peter Lugosi, Oxford School of Hospitality Management “This text is a fascinating read… Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book.” - Erwin Losekoot, Auckland University of Technology “All different aspects of the hospitality industry are elaborated on… All in all a wonderful course book for for our students!” - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

Hospitality and Hospitality Management
Hospitality and hospitality management
Bob Brotherton

See also: Hospitality management education; Industry structure and sectors in hospitality; Service, service industries and the hospitality sector

People intuitively understand what ‘hospitality’ and ‘management’ are because they have experienced both as recipients and practitioners. It is not difficult to recognize when we provide or receive hospitality or when we manage our own lives and activities or are managed by others. This implies that if a wide range of people were asked to describe or define the meanings of hospitality and management there would be considerable agreement in their responses. Unfortunately evidence tends to suggest that this contention may be illusory. Two basic perspectives have been used to define hospitality's nature and meaning. One may be described as the ...

locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles