• Summary
  • Contents

“Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry.” - Peter Lugosi, Oxford School of Hospitality Management “This text is a fascinating read… Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book.” - Erwin Losekoot, Auckland University of Technology “All different aspects of the hospitality industry are elaborated on… All in all a wonderful course book for for our students!” - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

Accommodation, Lodging and Facilities Management
Accommodation, lodging and facilities management
Roy C. Wood

See also: Design for hotels; Franchising; Front office management; Hotels, hospitality and sustainability; Hotels and security; Housekeeping management; Investing in hotels

Accommodation (in North America more typically ‘lodging’) management is regarded as one of the two core activities that lend the hospitality industry its distinctiveness as a sector, the other being food and beverage management. Facilities (or sometimes ‘facility’) management is an emergent discipline comprising a set of generic skills applicable to the management of the widest possible range of accommodation types, including such diverse facilities as offices, factories and retail outlets as well as various kinds of residential accommodation (Frapin-Beaugé et al., 2008). The term facilities management is useful in reminding us that even ...

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