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The word ‘communication’ comes from the Latin communis, a fellowship, so it is related to the noun ‘community’, and the adjective ‘common’ which signifies features that are shared with others. ‘Communication’ is the process by which individuals and organisations share information with others.

The most obvious form of communication is language, although looks, glances, gestures and expressions (body language) convey a great deal. In the development of language, the first words to emerge were probably very practical ones – fire, forest, wolf and so on. More abstract terms would come later: love, happiness, loyalty. This is where the problems in communication started, as abstract words never mean exactly the same to different people. Individuals modify their understanding of words according to their own experiences. Even ...

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