Job and Work Analysis: Methods, Research, and Applications for Human Resource Management provides students and professionals alike with an in-depth exploration of job analysis. Job analysis encompasses a wide range of crucial topics that help us understand what people do at work and why. This one-of-a-kind text expertly unpacks the best job analysis methods and then illustrates how to apply these methods to solve some of the most common workplace problems. Readers will learn the best practices for helping people work smarter, improving hiring and training, making jobs safer, and providing a satisfying work environment. The new Third Edition includes new references, the latest research findings, and expanded discussions of competency models, teams, and O*NET.

Introduction

Introduction

Job analysis and work analysis cover a host of activities, all of which are directed toward discovering, understanding, and describing what people do at work. Although work analysis is the more inclusive term, covering analysis of team functioning, work processes and systems, as well as jobs, we bow to tradition and use most often the term job analysis in this book. Job analysis and work analysis are important because they form the basis for the solution of virtually every human resource problem. Such problems can be illustrated by three real-world examples.

Robert Hart (not his real name) is vice president of human resources for In Digital (not the real name of the company, either), a rapidly growing supplier of computer hardware to computer retailers. ...

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