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People's Intense Feelings
People's intense feelings

Most people are aware that they will be faced with unfamiliar customs when they interact with people from other cultures. They may also be aware that they will engage in novel behaviors in such activities as greeting others, eating, and participating in another culture's religious services. Most people are relatively unprepared, however, for the impacts such encounters will have on their inner feelings—their anxieties, emotions, prejudices, and sense of belonging (Bond, 1994). Collectively, psychologists call these reactions affective experiences. In everyday language, these are the intense feelings brought about during intercultural encounters and sojourns (Moghaddam, Ditto, & Taylor, 1990).

Anxiety among sojourners stems from their need to make decisions in other cultures despite imperfect knowledge. The appropriateness of various emotions, such ...

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