Information Technology and the Criminal Justice System suggests that information technology in criminal justice will continue to challenge us to think about how we turn information into knowledge, who can use that knowledge, and for what purposes. In this text, editor April Pattavina synthesizes the growing body of research in information technology and criminal justice. Contributors examine what has been learned from past experiences, what the current state of IT is in various components of the criminal justice system, and what challenges lie ahead.
Chapter 10: Environment, Technology, and Organizational Change: Notes from the Police World
Environment, Technology, and Organizational Change: Notes from the Police World
Although the authors of many articles yearn to demonstrate dramatic and directly visible change as a result of introducing new information technologies (ITs), little research evidence supports this claim (Orlikowski, 1992, 1996, 2000; Orlikowski & Tyre, 1994; Thomas, 1994; Weick, 1977). ITs do not inevitably produce the positive, expected organizational change in the direction of efficiency (Roberts & Grabowski, 1996). IT, as a type of technology or a means of accomplishing work, is perhaps the most difficult technology to evaluate because the input and output both are symbolic, and it reverberates and affects social relationships subtly as well as altering structures by way of feedback ...