Improving Public Sector Productivity: Concepts and Practice

Improving Public Sector Productivity: Concepts and Practice

  • Summary
  • Contents
  • Subject index

The productivity of America's public agencies has never been more closely scrutinized. Taxpayers have drawn the line on what they are–and are not–willing to pay for governmental programs. Both public servants and their clients have an equal stake in making public agencies more productive and respected. Public agencies can be made more efficient, effective, and humane, and Improving Public Sector Productivity shows how. Ellen Rosen provides practical guidance to enhance both the service quality and client satisfaction of public agencies at the local, state, and national level. A wealth of current cases and examples focuses on the issues of quality management, improving service delivery, job reorganization, and worker empowerment. The author also details methods for measuring public productivity. Policymakers, public sector managers, researchers, and students ...

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