Summary
Contents
Subject index
Check out the companion website at www.sagepub.co.uk/heeks Implementing and Managing eGovernment fills an important gap. It provides comprehensive coverage of the e-government issues faced by managers, consultants and other practitioners. Richard Heeks draws on international examples to guide readers through crucial e-government management issues such as the management of strategy and projects; data security; quality; people, money and policies, and dealing with political and ethical challenges. The second part of the book focuses on the implementation of e-government systems. It explores activities such as: feasibility studies, system analysis, system design, construction and marketing. Instructive diagrams, synoptic models and case studies underpin the book's content while class and practitioner assessments will help readers monitor their understanding. Additional material is also available on a companion Website. This book will be welcomed by students pursuing an MPA, undergraduates studying public policy and administration, and practitioners on government in-service training.
Analysis of Current Reality
Analysis of Current Reality
Key Points
- Before introduction of an e-government system, information needs to be gathered about the reality of the current situation.
- To build an accurate picture of current public agency reality, use the ITPOSMO checklist to cover both hard and soft aspects; use triangulation of different sources and methods; and gain the trust of those sources.
- A mixture of hard and soft techniques – IS audit, IS analysis, people analysis, problem analysis, context analysis – are needed to build an overall picture of current reality.
- A key skill in mapping current reality is the ability to distinguish what ought to be happening from what is actually happening.
- Use of diagrams can be valuable in eliciting information from stakeholders, as they help people to understand ...
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