The vision of this book is to engage readers in a debate on how we see HR as a function and profession here and now, how we see the practice and the practitioner. The intent is to reflect on what we are seeing, hearing and experiencing about the function in an inclusive fashion. This book offers a practitioner’s take to human resources management as a profession and function keeping in mind the most current and contemporary practices, problems and perspectives in India. The book is meant for young professionals, students and practitioners in the field of HRM. The book truly reflects HRM as it is practiced today with stories of places (organizational case studies) where it is at its best. Shorn of all theory, this book raises and answers questions such as given the rapid advancement in the profession, should the term HR be redefined?  Why does the quality of the function depend so much on the way it is positioned within the organisation? What shapes a CEO’s attitude towards HR? What are the big demands on HR today and in times to come? How does one advance in HR? Written by practitioners with first-hand HR experience, HR Here and Now is a thought-provoking book set firmly in the Indian context.

Managing the Moments of Truth

Managing the moments of truth

In the chapter titled ‘Evolving Expectations’, our survey findings had pointed out that HR professionals had rated themselves and their contribution higher than what their stakeholders felt on many of the parameters.

Such a perception gap is not only normal but also understandable when it is approached as a service quality challenge. It becomes easy to comprehend the difference in perception when it is recog- nised that the HR function is in many ways the provider of a very wide range of services, albeit, to internal customers and the whole concept of satisfaction is in the eyes of the beholder.

Meet HR professionals and you find them excited about the many innovations and improvements that they are ...

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