Summary
Contents
Subject index
Establish cooperative relationships with all parents—even the most difficult ones—by using the author’s proven communication strategies, supported by sample forms, letters, scenarios, and vignettes.
How to Talk so Parents Listen
How to Talk so Parents Listen
Once a word has been spoken, it can never be taken back.
The skills you have learned in earlier chapters have been mostly in response to situations in which parents confronted you. They were the ones with problems. There are many times you are the one with a problem. When this happens, you need to know how to talk so parents will listen and respect what you say. This chapter will give you the skills you need to be the one to initiate tough conversations and get through to parents so they listen. You will learn the art of being persuasive and assertive. These are powerful skills that you can use not only with difficult ...
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