Establish cooperative relationships with all parents—even the most difficult ones—by using the author’s proven communication strategies, supported by sample forms, letters, scenarios, and vignettes.
Chapter 5: Listening Skills for Hard-to-Handle Parents
Listening Skills for Hard-to-Handle Parents
Sticks and stones can break bones, but painful words can break the spirit.
You may be wondering why there is a chapter on how to listen in a book on how to handle hard-to-handle parents. It is because listening skills are an important component of communication, and effective communication is an important key to building relationships between educators and parents (Lasky, 2000). The strategies in this book will work not only with hard-to-handle parents but also with parents who are more passive and speak very little.
This chapter begins with an explanation of communication and then teaches the art of listening. I believe that listening is an “art.” Just like an artist paints a painting, the effective listener ...